Cookies on The STI Clinic

What are cookies?

Cookies are small text files that are stored by the browser (e.g. Internet Explorer or Safari) on your computer or mobile phone. They allow websites to store such things as user preferences. You can think of cookies as providing a "memory" for the website, enabling it to recognise a user and respond appropriately.

How does The STI Clinic use cookies?

A visit to a page on The STI Clinic may generate the following types of cookie:

  • User session cookies
  • Registration cookies
  • Anonymous analytics cookies
  • Third party cookies

The STI Clinic uses cookies to record whether a user is allowed to access certain parts of the website. As such, the use of cookies on The STI Clinic is required for the website to function correctly.

User session cookies

User session cookies are used to identify you as a user between page loads. This allows The STI Clinic to remember certain settings, like which part of the website you were using before you were asked to sign in or register. These cookies get deleted each time you close your browser.

Registration cookies

When you register with The STI Clinic, we generate cookies that signal whether you are signed in or not. Our servers use these cookies to work out which account you are signed in with. These cookies get deleted when you close your browser.

Anonymous analytics cookies

Every time a user visits our website, web analytics software provided by a third party generates an anonymous analytics cookie. These cookies can tell us whether or not you have visited the site before. Your browser will tell us if you have these cookies, and if you don't, we generate new ones.

This allows us to track how many individual unique users we have, and how often they visit the site.

These cookies are used for statistical purposes only.

Third party cookies

On some pages of The STI Clinic, third parties may also set their own anonymous cookies, for the purposes of tracking the success of their application, or customising the application for you. Because of how cookies work, The STI Clinic cannot access these cookies, nor can the third parties access the data in cookies used by The STI Clinic. No personal information is ever passed to third parties or available to third party cookies from The STI Clinic.

For example, when you recommend The STI Clinic using a social media sharing button on the home page, the social network that has created the button will record that you have done this.

How do I turn cookies off?

It is usually possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular website. Please be aware that by stopping your browser accepting cookies, many websites will not function correctly. For example, we cannot tell if you are signed in without using cookies, so you would not be able to purchase medication.

All modern browsers allow you to change your cookie settings. These settings will typically be found in the 'options' or 'preferences' menu of your browser. In order to understand these setttings, the following links may be helpful, otherwise you should use the 'Help' option in your browser for more details.

Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari

Useful links

If you would like to find out more about cookies and their use on the Internet, you may find the following links useful:
Microsoft Cookies guide
All About Cookies

The IAB has provided the following website to give information specifically about privacy issues around Internet advertising:
youronlinechoices.co.uk/uk

For further legal information about privacy issues, you may find these links useful:
Data Protection Act 1998
The Information Commissioner's Office



Telephone

UK +44 (0)20 7125 0367

Email

customerservice@thesticlinic.com

Address

12 Harley Street, London, W1G 9PG

The STI Clinic is owned and operated by Online Medical Services Limited. Testing is undertaken at The Doctors Laboratory, which is registered with Clinical Pathology Accreditation.

  • The Doctors Laboratory
  • Clinical Pathology Accreditation logoClinical Pathology Accreditation no. 1954
  • Information Commissioner's OfficeData Protection Act registered
    ICO registration no. Z2782183
Visa and Visa Debit accepted American Express accepted
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