How our service works

1

Man using computer

Register, enter your patient details and buy the test you need.

The entire process is secure and we do not store your payment details.

A posted letter We will send you the test kit and you should receive it the next day.

2

Person posting a letter

Follow the easy to understand instructions and post your sample back to us using the reply-paid envelope.

Our laboratory tests your sample and places the results on a secure log in area which can only be accessed by you.

Mobile phone with results ready to view SMS If you allow us, we will even send you a text message to let you know as soon as the test is completed.

3

Man accessing website on a computer

Log in to our website to view your test results.

This is to ensure complete confidentiality and is much safer than receiving your results by email.

All tests ordered online by 5 pm Monday to Friday will be dispatched that day. We have the option of first class or guaranteed next day delivery. We include a business reply envelope to make returning your sample as easy as possible. Samples are processed round the clock at the lab and most results are available within 24 hours.

If you have used our service before, all you need to do is login to your account and select the type of test that you would like. Pay with your card and we will despatch the testing kit immediately.

If you have any problems or concerns then you can call our helpline on 020 7125 0367. Someone will be happy to assist you.

What Our Patients Say

 


Telephone

UK +44 (0)20 7125 0367

Email

customerservice@thesticlinic.com

Address

12 Harley Street, London, W1G 9PG

The STI Clinic is owned and operated by Online Medical Services Limited. Any medical service required is contracted to be provided by Online Clinic (UK) Limited, which is licensed by the Care Quality Commission. Testing is undertaken at The Doctors Laboratory, which is registered with Clinical Pathology Accreditation.

  • The Doctors Laboratory
  • Clinical Pathology Accreditation logoClinical Pathology Accreditation no. 1954
  • Information Commissioner's OfficeData Protection Act registered
    ICO registration no. Z2782183
Visa and Visa Debit accepted American Express accepted PayPal accepted Mastercard accepted
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